Getting the best broadband deal in London
Whether you’re getting a new home set up in London or looking for ways to cut costs, finding the best broadband provider for your needs is important. Finding the right broadband provider and plan can not only save you stress and headaches down the road, but it can also save you from overpaying or being upsold to a bigger package than you need.
There are a number of providers in Greater London. Now when it comes to choosing the best broadband provider in London, it comes down to several factors. Our broadband experts have studied and judged suppliers on all the meaningful criteria and can pull out the data specific to London. Amongst these criteria you will find:
- 🌐 The coverage in London
The speed and reliability of internet are possibly the two biggest success factors to take into account when selecting your supplier. In that regard knowing which suppliers offer what technologies in London will be of the uttermost importance. Our broadband experts will be more than happy to detail the pros and cons of all available technologies for your home whether it be ADSL, fibre, ultrafast broadband etc. - ⏳ Contract length
As the recent turmoil on the energy market shows, our world is ever changing. Our energy experts will give their honest advice on what is best for you taking into account the specificities of your household’s life. - 💰 The cost
Some want the fastest internet, some want the simplest offer, some want the biggest bundle. What we all want is to have the cheapest option available compatible with our constraints. And that’s exactly what we want to provide. - 📱 The bundles
The best savings can be made by bundling up some offers: mobile contracts, paid TV, streaming services. Find out the deals available that make up that best broadband in London.
To provide you with all these insights about the local broadband offerings we have broken down some basic information on each of these categories below, so please read on or give us a call.
Which broadband provider has the best coverage in London
When you consider your next broadband provider you may be concerned about which provider will have the best coverage for mobile broadband..
At the moment the broadband provider with the best coverage available in London is EE.
However, while talking about mobile broadband coverage it’s important to know that many broadband providers actually “piggyback” off of the infrastructure owned by other providers. For instance you may be paying for your mobile broadband through BT, but the network that you will accessing you data through will actually belong to EE, this is because BT “piggybacks” off of the infrastructure of EE’s mobile network.
For a reference as to which providers “piggyback” off of others, we created the following table:
| 📱 Mobile Provider | 🐷 Piggy-Backing Providers |
| BTUtility WarehousePlusnet | |
| O2 | GiffgaffTesco MobileSky Mobile |
| Vodafone | VoxiVirgin MobileTalkMobile |
| iD MobileSmarty |
How many homes in London have ultra fast broadband (UFBB)?
About 0.7861 of homes in London are compatible with ultrafast fibre (UFBB)plan plans at the moment, meaning that these homes can enjoy blistering internet speeds that are over 500 Mbit/s. Again, while these plans generally more widely available than full fibre, it still is not available on a very wide scale, meaning that some homes may not be able to access these broadband plans.
Does London have 5G coverage?
5G is not currently widely accessible throughout the UK, in fact only about 29% of the population is in an area where they could connect to a 5G network, and even then they would only be able to connect if they have a 5G compatible mobile phone.
Regarding London, at the moment 5G is available from at least one of the four major network providers.
Broadband providers in London
As you get ready for your move to London one of the best decisions you can make is to prepare your broadband in advance, this will avoid you having to wait for it to be set up after you move in. There are a number of broadband providers in London that you can choose from, but it may be difficult to make the comparison on your own!
For this exact reason we’ve taken the liberty of breaking down some options for broadband providers that you can choose from in London. While this section will serve as a reference for you as you decide which broadband provider to choose from, there is no replacement for the personalized experience you will get by speaking with one of our broadband experts on the phone, today. The options for best broadband providers in London are broken down into the following categories:
- The cheapest broadband providers in London?
- The most reliable broadband providers in London?
- The most popular broadband providers in London?
- The fastest broadband providers in London?
What broadband providers are the fastest internet in London?
While there is no shortage of fast broadband providers in London, the exact broadband plan that you will be able to sign up for will depend on factors like your location in the UK and even your property itself. This is because different homes are compatible with newer forms of broadband technology, such as a full fibre broadband (FFTP) connection, which at the moment is available to less than 10% of homes in the UK.
Fortunately, however, just because your home is not compatible with full fibre broadband does not mean you have to miss out on fast internet! Instead there are other forms of broadband, such as ultra-fast broadband (UFBB) and super-fast broadband (SFBB), which can provide you with broadband speeds well above the UK national average download speed of 51 Mb/s.
For your convenience we’ve assembles a table, visible below, which breaks down the fastest available broadband plan for each of these three broadband categories mentioned above:
| Type of Broadband | % of availability in London | Fastest Available Provider | Average Download Speed |
| Ultra-Fast Broadband | 0.7861 | Virgin Media | 516 Mb/s |
| Standard Fibre Broadband | 16.81%% | Vodafone | 100 Mb/s |
| Full Fibre | 0.059 | Virgin Media | 1130 Mb/s |
If you have any remaining questions regarding which plan you are capable of signing up for, feel free to contact our broadband experts on the number listed on this page to find out more! They can provide you with more detailed and personalised information that should help you make an informed decision regarding your broadband.
What are the most reliable broadband providers in London?
In order to identify which broadband provider was the most reliable in London we have decided to refer to customer reviews. By measuring the ratings of each broadband provider on the rating platform Trustpilot, which uses a 5 point scale, we have a tangible reference for reliability. This measurement gives us data regarding the providers ability to supply consistent internet access, resolve customer complaints effectively, accurately bills their customers, and even offer quality purchasing experiences for customers.
Below, you’ll notice that we have broken down a short list of the top rated broadband providers in London to help you identify which are the most reliable.
| Broadband Provider | Trustpilot Score | Number of reviews |
| 4.7 | 13,460 | |
| 4.9 | 12,734 Reviews | |
| 4.7 | 13,520 |
Should you have any additional concerns regarding which broadband provider is the most reliable in London, feel free to call our broadband experts today who can walk you through this and answer any additional questions you may have. Should you have any additional concerns regarding which broadband provider is the most reliable in London, feel free to call our broadband experts today who can walk you through this and answer any additional questions you may have.
Cheapest broadband providers in London
If you are searching to find the cheapest broadband providers in London you are in luck, there are three separate providers that each have plans that charge less than £20 a month for basic broadband. These plans are going to be value oriented rather than speed oriented, so it is important to note that you are compromising on broadband speed in order to ensure a lower monthly rate. As a result, we recommend these plans specifically to single person homes or properties specifically attempting to lower broadband costslower broadband costs.
We’ve created a small table below to display these plans and their prices:
| Broadband Provider | Plan Name | Contract Length | Cost/Month | Speed | Setup Fee |
| Shell Energy Fast Broadband | 18 Months | £ 15.99 | 11 Mb/s | £ 0 | |
| Three: 4G Hub with Nest Hub | 12 Months | £ 17 | 14 Mb/s | £ 0 | |
| Brilliant Broadband & Anytime Calls | 12 Months | £ 18 | 11 Mb/s | £ 5 |
If you have any additional questions regarding the cheapest broadband providers available in London please feel free to call our broadband experts on the number listed below. Our experts will take the time to offer you a personalised experience and every go over what plan makes the most sense for your needs.
Who are the main broadband providers that provide internet to 3,231,685 households of London?
The most popular broadband providers supplying internet to Greater London are names you are likely familiar with. Each of these providers can considered household brands and are more than capable of providing you with a wide range of options that will cover your broadband needs including a selection of potential bundles between your broadband, TV and phone.
That being said, just because these providers are the most popular does NOT mean that you have to be their customer! There are plenty of alternative broadband providers that can connect homes in London to fast internet at competitive rates! We know researching to find the best rate can be a time consuming process, but that’s where our Broadband Experts can help, give us a call today and we can walk you through all the best options available in London.
How to get your broadband set up in London ahead of your move?
Once you arrive in London, you may be wondering how to get your broadband set up for both your home and your mobile phones. Fortunately, the process is actually quite straightforward for both home and mobile broadband!
There are a number of ways that you can get connected with a new broadband provider in London or, if available, even keep the same broadband provider as you did in your previous address. In this section we break down the most important information regarding your broadband including: The following topics that will be addressed throughout this article…
Who you’ll need to call ahead of your move to Greater London
Now that you’re planning to move to London, there are a number of people that you’ll need to reach out to so that they are aware of your move and can update the information they have on file about you. We’ve taken the opportunity to list a few of the most important people for you to contact below: Make sure you notify these organizations before your move
Making these calls is important because it will ensure a less stressful transition to your new address and avoid any frustrations associated with the move. Additionally, to avoid any important documents being lost if they are sent to your old address, we suggest you go to the local post office and arrange for any post in your name to be forwarded from your old address to your new one. This could save you headaches associated with important documents like bills or special invitations being sent to your previous home.
Most helpful phone numbers for living in London
Living in London its important that you know some of the local numbers that could be helpful in a pinch. We’ve created a basic list of contacts in London whose numbers it will be important to have saved just in case. You can find this list of contacts below:
| Service | Name | Address | Contact | Website |
| Water Services | Thames Water | Clearwater Court, Vastern Road, Reading RG1 8DB | +44 (0)800 980 8800 | Website of Thames Water |
Documents you’ll need to switch to a new broadband supplier in London
In order to switch broadband providers in London, you really don’t need any specific documents or permissions, however there is some key information that you’ll need to know which will help you decide which provider you want to select next and help you complete the signup process confidently.
The key information you’ll need to select your new broadband provider is as follows:
- Your new address in London-
This information is crucial as it will tell you specifically which suppliers are available to your new address, this will include your street address as well as your zip code. The zip code will tell you what suppliers are available in the area, and your street address will tell you more specifically what types broadband plans are currently available for your home be it full fibre or only ADSL (more on this means below). - Your current contract –
Your current broadband contract will give you insight as to your current broadband plans so you can make an informed decision about what kind of plan you want to have with your next supplier, and it will also give you insights as to how much you may have to pay in early exit fees should you be in the middle of an active contract. - What services you want –
Many broadband providers offer bundle packages that include services such as TV, landlines and even mobile phones in addition to their broadband. If you know that you want to have a landline or a premium channel package for your TV, it is in your best interest to explore which broadband providers in London offer any bundles that include all the services you would like. - Your broadband needs –
This information is a bit more general but it is crucial for finding the right plan for you, basic information like the amount of people that plan on using the network, what kind of devices are going to be connected or what are you using your broadband for. If you are simply scrolling social media and streaming netflix you may not need as large a broadband plan as someone working from home or playing video games online.
Will my broadband provider make me pay an exit fee when I move to London?
Typically, no you can’t avoid l broadband exit fees if you are in the middle of your contract with a broadband provider, however there are a few exceptions to this.
You can see a list of these exceptions below:
- Missold – If you are missold a service or item by your current provider, they will confirm your complaint by comparing it to the audio of your sales call, but if you are billed for a service you did not request you can terminate your contract free of charge.
- Cooling period – If you are still within the 14 day cooling period when you first sign the contract.
- Slower than promised – If your broadband speed is slower than what was quoted in the contract and is not fixable (Only if provider is a member of Ofcom’s voluntary code)
- Complaint – You have a complaint with your current supplier that cannot be fixed, and the Ombudsman have sided with you.
- Increased rates – Your provider has increased their rates during your contracted period, most broadband contracts have a stipulation that you can leave without paying an exit fee if this happens.
Can I keep my current broadband provider if I move to London?
Ahead of your move to London you may be curious about keeping your current broadband plan active and simply transferring it to your new address. However, before you decide that’s what you’re going to do, it’s important to check with your provider to know for sure if they will be able to offer the same service in London because some providers do not offer complete coverage throughout the entire UK. We suggest you do this at a minimum of 30 days before your relocation because even if your broadband can be transferred it will take some time to ensure it is ready when you arrive on your move-in day.
However, if you are set on switching plans we can actually help! Our team of broadband experts can do a live comparison of the broadband market and ensure that you are aware of all the potential deals, plans and bundles that fit your needs. Additionally, if you are planning to exit your existing contract early we can help you manage this process and handle your transition to a new provider. In certain situations the savings that you would get from switching will be great than the fee you have to pay for the exit fee, which would make canceling the contract worth it.
If you have several months before your contract is over it could cost over £100 to exit your contract early.
Need help setting up your broadband once you move to London?
Whether you’re moving to London from far away or the next town over, it can be a hassle to get internet set up. That’s where we can help! The Broadband Plans teams can ensure you are not only getting the best deal possible and get connected as soon as possible.
While many broadband providers do offer an installation service, a number of them tend to charge an additional fee that may not work with your budget. No need to stress, if you need to set up your own broadband network just follow the process listed below:
- Connect your modem – Find a central location of the property in close proximity to an outlet and as necessary a phone jack or a cable outlet. Your modem will receive the internet through either the phone jack if it is a DSL broadband system, and if it is a cable broadband system it will use a coaxial cable.
- Power up your modem – Now that it is all plugged in, your modem will take about a minute or to power up. It’s important to be patient as it may take some time for all the lights to come on.
- Connect your router – While your modem is connected to the internet, you’ll need a router to create wireless access. Once plugged in, you can connect the router to the modem by using an ethernet cable.
- Test internet connection – Now that your modem and router are connected your wifi should be available. Once you join the network with the provided login information try to search the web on a few different devices from a few locations in the house. This is important because some providers will include free signal extenders if your broadband doesn’t cover the entire property.
- Set up the network’s security – On the back of your modem you can find the modem’s admin IP address, once you spot it you’ll have to copy it into your URL. Common admin IP address for generic modems are 192.168.0.1 and 192.168.1.1. Once you enter this, it should prompt you to log in using the default password listed on your modem and change the settings to ensure the network is secure.
- Personalize your network – Once you have changed the admin login information for your network you will also be able to change the network’s name and its password. When creating your new network name and password avoid using special characters and personal information such as names or your address as you are better off keeping that information private.
- Record all your login information – Now that your broadband is all set up and personalize be sure to write down or record all the information in case you forget or just have guests and want to share the login information efficiently
What are the best broadband bundles in London?
As long as you are looking for a new broadband provider you should consider looking into broadband bundles. Many providers in London that offer broadband have special bundle plans that can allow you to combine your broadband deals with additional services like TV or home phone.
Despite the appeal of bundling, it is important that you choose your bundle wisely, simply because the wrong bundle might mean that you are overspending for services that you tend not to use often.
Below we’ve created a section that breaks down the most popular bundles in each of the following categories:
- Broadband (Internet) only
- Broadband & Phone
- Broadband & TV
- Broadband, TV & Phone
Broadband and landline bundles available in London
Home phones are central to many family’s connection to the outside world, and in London there are a number of providers that offer special bundles for customers that are looking to bundle both broadband and your home phone.
Below we’ve created a table that displays some of the more popular phone and broadband bundlesavailable at the moment.
| Provider | Plan Name | Contract | Cost | Speed | SetUp |
| Standard Broadband & Landline | 12 Months | £ 27 monthly | 17 Mb/s | £ 10 fee | |
| M50 Fibre Broadband & Talk Weekends | 18 Months | £ 28 monthly | 54 Mbps | £ 35 fee | |
| Fibre Essential + Phone | 24 Months | £ 32.99 monthly | 36 Mbps | £ 10 fee |
Bundles for landline, broadband and TV in London
If you are certain that you’ll be using all three services in your London home regularly then bundling them together is a no brainer! Not only will bundling them provide you with discounts but it can also be much more convenient as all three services will appear on one simple monthly bill. For your reference we’ve decided to display some of the best broadband, TV and phone bundles on the market right now that include broadband, tv and a home phone. Below you can find a basic table breaking down some of the basic information regarding each of these bundles:
| Provider | Plan | Contract | Cost | Speed | SetUp | Included |
| Entertainment + Fibre 2 + Landline | 24 Months | £ 49.99 monthly | 67 Mbps | £ 20 fee | LandlineNOW EntertainmentAMCFreeview memberships included with Sky Atlantic | |
| Big bundle | 18 Months | £ 33 monthly | 54 Mbps | £ 35 fee | M50 Fibre Broadband100+ TV ChannelsHome Phone with Talk Weekends | |
| Sport + Fibre 2 + Landline | 24 Months | £ 52.99 monthly | 67 Mbps | £ 20 fee | LandlineBT Sport includes Premier LeagueUEFA Champions League& More |
Broadband and TV bundles in London
As the use of home phones and landlines has gradually decreased, the popularity of broadband and TV bundles has grown over time. If this type of bundle appeals to you than your best option is to find the right package for you without overpaying, what this means will depend on your personal taste, but the core is to only opt for a TV bundle if it focuses on interests, if you don’t care for sports opting for a sports oriented bundle would be a big waste!
Below you can find a short list of some of the best broadband and tv bundles currently on the market:
| Provider | Plan | Contract | Cost | Speed | SetUp | Included |
| Ultimate TV & Superfast Broadband | 18 Months | £ 43 monthly | 59 Mbps | £ 49 fee | Box set350+ ChannelsNetflix | |
| Sky TV, Sports & Superfast Broadband | 18 Months | £ 63 | 59 Mbps | £ 49 | Sky SeriesLive Premier League& More | |
| Volt M200 Fibre Broadband + TV | 18 Months | £ 49 | 213 Mb/s | £ 35 | Ultra fast level BroadbandBT Sport190+ TV Channels |
London’s broadband only bundles
Broadband only bundles in London are actually readily available from most broadband providers. These plans are ideal for customers that are looking for broadband and do not expect to use any additional services like home phones or TV.
For your convenience, we’ve broken down a short list of some of the most popular broadband only bundles available on the market today. You find this table below:
| Provider | Plan | Contract | Cost | Speed | SetUp |
| Fibre 65 Fast Streaming & Gaming | 24 Months | £ 26 monthly | 67 Mb/s | £ 9.95 fee | |
| M50 Fibre Broadband | 18 Months | £ 38 monthly | 54 Mbps | £ 35 fee | |
| Superfast | 18 Months | £ 28 monthly | 59 Mbps | £ 19.95 fee |
Does Greater London have fast broadband?
Making your connection faster will really depend on the type of plan that you have purchase and potentially even which provider you have chosen. For instance, some homes in London might need signal extenders in order to obtain fast and consistent broadband in certain parts of the property. These would be a great way to boost your internet speeds if you are having issues.
What is the average download speed in London?
The average download speed in London sits at about 50 Mbit/s, which you can compare against the UK’s 2020 average of about 51.48 Mbit/s. A quick internet speed test should be able to tell you exactly how your device is performing against your local and the national average download speeds. If you feel that your internet is slower than it should be, or simply if you want to get faster internet, don’t hesitate to call our Broadband Plan experts for a chance to find if there is a better broadband plan other there for you.
For additional reference on how much internet speed you may need we created the following table:
| 💻 Activity | 💨 Average Mbit/s |
| Scrolling FaceBook | 3 Mbit/s |
| Streaming Netflix | 30 Mbit/s |
| Playing a video game | 50-150 Mbit/s (Depending on the game and if you are playing online with others.) |
| Working From Home | 50-175 Mbit/s |
| Hosting a zoom meeting | 3-10 Mbit/s |
Do homes in London have higher ping?
The average ping, or latency, as it is often called, is ostensibly the amount of time it takes for information to reach from your device to its nearest server and back. That being said, the ping rating for each major mobile broadband network is different so it is actually not so helpful to break it down by London average but rather mobile broadband provider average.
For you convenience you find the average latency of the top UK mobile broadband providers below:
London’s average upload speeds
The average upload speed in London is around 4.3 Mbit/s, which you can compare to the national average which is an upload speed of around 3.7 Mbit/s. If you feel that your upload speeds aren’t supported by your current broadband plan, we will be able to help you find a better plan that will fit your needs. Whether you’re a streamer or simply working from home and need the upload speed needed to send large documents, our team of broadband experts will be able to find the best plan on the market to ensure you don’t have any issues with your broadband again.
FAQ’s about broadband in London
📶 Why is my mobile broadband coverage different after moving to London?
Every part of the UK has different coverage some parts have excellent access to mobile and other parts don’t, it’s the same within London. Even if you’ve just moved across town you could be receiving a completely different level of coverage from your broadband provider, so in reality the reason is just that location has a major impact.
📱 Can a provider in London bundle my home and mobile broadband?
Yes! Most broadband providers allow you to bundle your home and mobile broadband together in London. Broadband providers in London also allow you to bundle other telecom services such as TV as well. It’s just a matter of finding the right bundle for you so that you don’t end up paying for more than you need. If you need help finding the perfect bundle for you, contact the Broadband Plans team and we will sort everything out for you.
💰 Does it cost money to switch broadband providers in London?
Regardless of whether you live in London or any other town in the UK, exit fees for broadband contracts are very difficult to avoid. If you are in the middle of a contract with your current broadband provider there are few circumstances that will allow individuals to get out of their contract, but the amount that you have to pay will depend on how far you are into their contract. If you just signed the contract recently and it is a long term plan, then it will be expensive to leave, but if you only have a month or two remaining then the exit fee might be less than the savings you would make by switching providers. If, however, you are not in the middle of a contract, then you are able to switch suppliers without any fees or charges!